The questions our customers ask us most often, with our answers. Can’t find yours? Contact details are at the bottom of the page.
Ordering
Do I need to give you my account password?
No, never. We don’t ask for your password or any access to your account. The public link to your profile or post is all we need.
Do I need an account to order?
No. You can order without an account: the confirmation and order updates come by email.
Which link should I enter?
Each service tells you what it needs. For followers, it’s the link to your profile. For likes, views or comments, it’s the link to the post or video.
Does my account need to be public?
Yes. Your profile or post must stay public until the delivery is complete.
How do comments work?
You write the comments yourself when you order. Each one is then posted from a different account.
Can I change or cancel my order?
Before you pay, yes: you can fix the link, the comments and the quantity in your cart. Once confirmed, the order goes into delivery and can no longer be changed or cancelled (article 4 of our terms). Spotted a mistake? Write to us right away with your order number.
Delivery times
How long does delivery take?
Often instantly, and within 12 hours at most, unless you chose a longer delivery. Some services deliver gradually so the growth looks natural.
My order hasn’t arrived. What should I do?
Delivery sometimes takes longer. If your order still isn’t delivered 10 days after purchase, we refund it in full on request, even if the service has started. Before those 10 days, the delivery is in progress and can’t be refunded.
Account safety
Is my account at risk?
We never have access to your account: no password, no login. We only work from the public link you give us.
Are you affiliated with Instagram, TikTok or YouTube?
No. Cloutfluence is an independent service with no link to Instagram, YouTube, TikTok, Facebook, Snapchat, LinkedIn, Telegram or any other platform.
Guarantees and refunds
What if I lose followers or views?
Every order comes with a 30-day guarantee. If you notice a drop during that time, write to us with your order number and we’ll restore what’s missing at no cost. When a service page shows a lifetime guarantee, that guarantee applies to that service.
How does “Satisfied or your money back” work?
You get a refund if your order isn’t delivered 10 days after purchase, or if a drop noticed during the guarantee can’t be made up (partial or full refund depending on the case). The money goes back to the card you paid with, within 14 days of our approval. The details are in our refund policy.
Payment
Which payment methods do you accept?
Bank cards: Visa, Mastercard or Maestro. Payments are processed by Cardinity, our payment provider. PayPal, Apple Pay, Google Pay and American Express are not available.
Order tracking and support
How do I track my order?
After payment, a confirmation email gives you your order number. Updates on your order then come by email. If you have an account, you’ll also find it under “My account”.
How can I contact you?
Through the contact form or by email. We reply within 24 hours, 7 days a week. Include your order number and we’ll find it right away.