Cloutfluence Refund Policy
At Cloutfluence, we are committed to providing high-quality digital services, including boosting social media engagement. We understand the importance of your satisfaction and have established this refund policy to ensure a transparent and fair experience. Please read the conditions below carefully.
1. Nature of Digital Services
The services offered by Cloutfluence are intangible digital products (such as purchasing social media engagement: likes, views, comments, etc.). Due to their nature, these services are considered fully delivered upon provision. Therefore, no returns or refunds are possible once the service is provided, except in the specific cases outlined below.
2. 30-Day Satisfaction Guarantee
We offer a 30-day guarantee on all our services. If, within 30 days of purchase, you notice a significant decrease or disappearance of the provided engagement (e.g., removal of likes or views), we commit to restoring the promised engagement at no additional cost. If we are unable to restore this engagement within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the circumstances.
3. Refund Eligibility Conditions
To be eligible for a refund request under the 30-day guarantee, you must:
- Contact us within 30 days from the purchase date.
- Provide reasonable proof of the decrease or disappearance of engagement (screenshots, links, etc.).
- Have complied with the terms of use of our services and the relevant social media platforms.
Refunds will not be granted in the following cases:
- Change of mind after the service has been fully delivered.
- Improper use or violation of social media platform rules resulting in the removal of engagement.
- Requests made after the 30-day period has expired.
4. Refund Request Process
To initiate a request, please contact us via our contact form or by email at [email protected] with the following information:
- Your name and contact details.
- The order number.
- A detailed description of the issue encountered, accompanied by evidence if applicable.
We will review your request within 5 business days and inform you of the next steps (restoration of engagement or refund). Any approved refund will be processed via the original payment method within 14 days of approval.
5. Legal Compliance
This policy is designed to comply with applicable laws in France and the United States, including:
- French Law: In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to digital services fully performed before the end of the 14-day withdrawal period, with the prior consent of the customer.
- U.S. Law: We comply with federal and state regulations regarding refund policy transparency, clearly informing customers prior to purchase.
6. Contact
For any questions regarding this policy or for any requests, feel free to contact us via our contact form or by email at [email protected].
At Cloutfluence, your trust is our priority. Thank you for choosing our services!